{"id":7785,"date":"2025-01-27T12:14:15","date_gmt":"2025-01-27T11:14:15","guid":{"rendered":"https:\/\/thinkupc.com\/sense-categoria\/managed-systems-services-in-parc-tauli\/"},"modified":"2025-03-13T09:39:38","modified_gmt":"2025-03-13T08:39:38","slug":"managed-systems-services-in-parc-tauli","status":"publish","type":"post","link":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/","title":{"rendered":"Managed systems services in Parc Taul\u00ed"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7785\" class=\"elementor elementor-7785 elementor-3091\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-654b2c8 e-flex e-con-boxed e-con e-parent\" data-id=\"654b2c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e28d2bc elementor-widget elementor-widget-text-editor\" data-id=\"e28d2bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Office for ICT Service Management and Technological Support, responsible for administering systems, servers, and networks for over 4,500 users.<\/h2>\n<p>\n<\/p><h2 align=\"JUSTIFY\">Challenge<\/h2>\n<strong>The Corporaci\u00f3 Sanit\u00e0ria Parc Taul\u00ed<\/strong> is tasked with providing healthcare services to a population of 400,000 citizens. To achieve this mission, it relies on robust infrastructures and information systems to manage the data generated, as well as ICT professionals who ensure the availability and proper functioning of corporate data and services.\n\n<h2>Project<\/h2>\n<p><strong>An TIC service management and technological support office<\/strong> is being implemented, staffed by a team of four resident engineers and coordinated by a Service Manager certified in ITIL (V3 Expert), ISO 27000, and ISO 20000. The tasks assigned to the office are: <\/p>\n\n<ul>\n \t<li><strong>Incident and user management,<\/strong> with a volume of 4,000 annual tickets generated by a population of 4,500 users.<\/li>\n \t<li><strong>Systems and server management<\/strong>, sized at 400 application servers.<\/li>\n \t<li><strong>Network and security management<\/strong>, sized at 160 computers and 5,000 access points.<\/li>\n \t<li>Management of an <strong>TIC services catalog<\/strong> made up of more than 60 references.<\/li>\n<\/ul>\n<h2 align=\"JUSTIFY\">Results<\/h2>\n<p>Achieving the service levels required by the hospital to ensure the proper functioning of its internal operations, which positively impacts healthcare outcomes, the satisfaction of its professionals and patients, and the institution&#8217;s reputation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Office for ICT Service Management and Technological Support, responsible for administering systems, servers, and networks for over 4,500 users.<\/p>\n","protected":false},"author":2,"featured_media":4750,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[278,257],"tags":[240],"class_list":["post-7785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-strategy-en","category-references","tag-transformation-management-office-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managed systems services in Parc Taul\u00ed - ThinkUPC<\/title>\n<meta name=\"description\" content=\"Office for ICT Service Management and Technological Support, responsible for administering systems, servers, and networks for over 4,500 users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managed systems services in Parc Taul\u00ed - ThinkUPC\" \/>\n<meta property=\"og:description\" content=\"Office for ICT Service Management and Technological Support, responsible for administering systems, servers, and networks for over 4,500 users.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/\" \/>\n<meta property=\"og:site_name\" content=\"ThinkUPC\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-27T11:14:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T08:39:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/webpre.thinkupc.com\/wp-content\/uploads\/2025\/01\/c94da6d5-b03.png\" \/>\n\t<meta property=\"og:image:width\" content=\"803\" \/>\n\t<meta property=\"og:image:height\" content=\"455\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/\"},\"author\":{\"name\":\"Admin\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#\\\/schema\\\/person\\\/fb3e03e2505f110a92a59d28c41ccb37\"},\"headline\":\"Managed systems services in Parc Taul\u00ed\",\"datePublished\":\"2025-01-27T11:14:15+00:00\",\"dateModified\":\"2025-03-13T08:39:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/\"},\"wordCount\":198,\"publisher\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/webpre.thinkupc.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/c94da6d5-b03.png\",\"keywords\":[\"Transformation Management Office\"],\"articleSection\":[\"Digital Strategy\",\"References\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/\",\"url\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/\",\"name\":\"Managed systems services in Parc Taul\u00ed - ThinkUPC\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/webpre.thinkupc.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/c94da6d5-b03.png\",\"datePublished\":\"2025-01-27T11:14:15+00:00\",\"dateModified\":\"2025-03-13T08:39:38+00:00\",\"description\":\"Office for ICT Service Management and Technological Support, responsible for administering systems, servers, and networks for over 4,500 users.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/#primaryimage\",\"url\":\"https:\\\/\\\/webpre.thinkupc.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/c94da6d5-b03.png\",\"contentUrl\":\"https:\\\/\\\/webpre.thinkupc.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/c94da6d5-b03.png\",\"width\":803,\"height\":455,\"caption\":\"Managed systems services in Parc Taul\u00ed\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/references\\\/managed-systems-services-in-parc-tauli\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"References\",\"item\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/.\\\/references\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Managed systems services in Parc Taul\u00ed\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/\",\"name\":\"ThinkUPC\",\"description\":\"AI-driven Digital Transformation\",\"publisher\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#organization\",\"name\":\"ThinkUPC\",\"url\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/webpre.thinkupc.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/logo-claim_B.png\",\"contentUrl\":\"https:\\\/\\\/webpre.thinkupc.com\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/logo-claim_B.png\",\"width\":2325,\"height\":1027,\"caption\":\"ThinkUPC\"},\"image\":{\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/bsky.app\\\/profile\\\/thinkupc.com\",\"https:\\\/\\\/es.linkedin.com\\\/company\\\/thinkupc\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/#\\\/schema\\\/person\\\/fb3e03e2505f110a92a59d28c41ccb37\",\"name\":\"Admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2757a8f708828172090825b4994b6399e9df81c0536bc04e25540d5272b90a89?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2757a8f708828172090825b4994b6399e9df81c0536bc04e25540d5272b90a89?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2757a8f708828172090825b4994b6399e9df81c0536bc04e25540d5272b90a89?s=96&d=mm&r=g\",\"caption\":\"Admin\"},\"url\":\"https:\\\/\\\/webpre.thinkupc.com\\\/en\\\/author\\\/admin-thinkupc\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Managed systems services in Parc Taul\u00ed - ThinkUPC","description":"Office for ICT Service Management and Technological Support, responsible for administering systems, servers, and networks for over 4,500 users.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/","og_locale":"en_US","og_type":"article","og_title":"Managed systems services in Parc Taul\u00ed - ThinkUPC","og_description":"Office for ICT Service Management and Technological Support, responsible for administering systems, servers, and networks for over 4,500 users.","og_url":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/","og_site_name":"ThinkUPC","article_published_time":"2025-01-27T11:14:15+00:00","article_modified_time":"2025-03-13T08:39:38+00:00","og_image":[{"width":803,"height":455,"url":"https:\/\/webpre.thinkupc.com\/wp-content\/uploads\/2025\/01\/c94da6d5-b03.png","type":"image\/png"}],"author":"Admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Admin","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/#article","isPartOf":{"@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/"},"author":{"name":"Admin","@id":"https:\/\/webpre.thinkupc.com\/en\/#\/schema\/person\/fb3e03e2505f110a92a59d28c41ccb37"},"headline":"Managed systems services in Parc Taul\u00ed","datePublished":"2025-01-27T11:14:15+00:00","dateModified":"2025-03-13T08:39:38+00:00","mainEntityOfPage":{"@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/"},"wordCount":198,"publisher":{"@id":"https:\/\/webpre.thinkupc.com\/en\/#organization"},"image":{"@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/#primaryimage"},"thumbnailUrl":"https:\/\/webpre.thinkupc.com\/wp-content\/uploads\/2025\/01\/c94da6d5-b03.png","keywords":["Transformation Management Office"],"articleSection":["Digital Strategy","References"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/","url":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/","name":"Managed systems services in Parc Taul\u00ed - ThinkUPC","isPartOf":{"@id":"https:\/\/webpre.thinkupc.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/#primaryimage"},"image":{"@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/#primaryimage"},"thumbnailUrl":"https:\/\/webpre.thinkupc.com\/wp-content\/uploads\/2025\/01\/c94da6d5-b03.png","datePublished":"2025-01-27T11:14:15+00:00","dateModified":"2025-03-13T08:39:38+00:00","description":"Office for ICT Service Management and Technological Support, responsible for administering systems, servers, and networks for over 4,500 users.","breadcrumb":{"@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/#primaryimage","url":"https:\/\/webpre.thinkupc.com\/wp-content\/uploads\/2025\/01\/c94da6d5-b03.png","contentUrl":"https:\/\/webpre.thinkupc.com\/wp-content\/uploads\/2025\/01\/c94da6d5-b03.png","width":803,"height":455,"caption":"Managed systems services in Parc Taul\u00ed"},{"@type":"BreadcrumbList","@id":"https:\/\/webpre.thinkupc.com\/en\/references\/managed-systems-services-in-parc-tauli\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/webpre.thinkupc.com\/en\/"},{"@type":"ListItem","position":2,"name":"References","item":"https:\/\/webpre.thinkupc.com\/en\/.\/references\/"},{"@type":"ListItem","position":3,"name":"Managed systems services in Parc Taul\u00ed"}]},{"@type":"WebSite","@id":"https:\/\/webpre.thinkupc.com\/en\/#website","url":"https:\/\/webpre.thinkupc.com\/en\/","name":"ThinkUPC","description":"AI-driven Digital Transformation","publisher":{"@id":"https:\/\/webpre.thinkupc.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/webpre.thinkupc.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/webpre.thinkupc.com\/en\/#organization","name":"ThinkUPC","url":"https:\/\/webpre.thinkupc.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webpre.thinkupc.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/webpre.thinkupc.com\/wp-content\/uploads\/2025\/03\/logo-claim_B.png","contentUrl":"https:\/\/webpre.thinkupc.com\/wp-content\/uploads\/2025\/03\/logo-claim_B.png","width":2325,"height":1027,"caption":"ThinkUPC"},"image":{"@id":"https:\/\/webpre.thinkupc.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/bsky.app\/profile\/thinkupc.com","https:\/\/es.linkedin.com\/company\/thinkupc"]},{"@type":"Person","@id":"https:\/\/webpre.thinkupc.com\/en\/#\/schema\/person\/fb3e03e2505f110a92a59d28c41ccb37","name":"Admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/2757a8f708828172090825b4994b6399e9df81c0536bc04e25540d5272b90a89?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2757a8f708828172090825b4994b6399e9df81c0536bc04e25540d5272b90a89?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2757a8f708828172090825b4994b6399e9df81c0536bc04e25540d5272b90a89?s=96&d=mm&r=g","caption":"Admin"},"url":"https:\/\/webpre.thinkupc.com\/en\/author\/admin-thinkupc\/"}]}},"_links":{"self":[{"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/posts\/7785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/comments?post=7785"}],"version-history":[{"count":0,"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/posts\/7785\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/media\/4750"}],"wp:attachment":[{"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/media?parent=7785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/categories?post=7785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/webpre.thinkupc.com\/en\/wp-json\/wp\/v2\/tags?post=7785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}